COMPLIANCE ASSISTANT
Posted: June 27th, 2024
Department: Property Operations
Status: Full-time, On-site
FLSA Status: Hourly, Non-exempt
Reports to: Property Manager
Pay Rate: $22.00 - $26.00 / hour
Location: Highland West - Wheat Ridge, CO
COMPANY OVERVIEW
Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.
POSITION SUMMARY
Responsible for completing compliance tasks including resident income certifications and recertification. Completes all tasks in accordance with HUD, CHFA, and investor requirements. Certifications and recertifications are review recertifications are reviewed for accuracy with the Director of Compliance.
ESSENTIAL FUNCTIONS
● Complete annual and interim certification accurately and promptly per HUD, CHFA, and investor requirements and company policies and procedures.
● Manage the RCS-Windsor service website including submission of the files for review, timely follow-up on requested submission, and communicating processing concerns and changes with RealPage Windsor support team.
● Complete EIV verification for certifications and management reporting as required. Maintain the EIV report manual ensuring all staff members are current with credentials and Cyber Awareness training.
● Process monthly HAP vouchers in conjunction with the Property Management Associate.
● Prepare documentation for annual management reviews and financial audits. Work with CHFA, MHEG, and auditors to complete scheduled MORs.
● Creates and maintains resident files
● Assists with all regulatory audits
● Maintains a 75% accuracy rate with resident files
● Meets with residents to collect information and assist with certifications
● Possess and maintain current knowledge of LIHTC and section 8 regulations and fair housing policies.
● Other duties as assigned from Property Manager
WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Ability to stand or sit while maintaining alertness for several hours at a time.
● Ability to speak concisely and effectively communicate.
● Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
● Ability to view/enter data for long periods of time.
QUALIFICATIONS
● Two or more years of managerial or administrative experience.
● Professional training may substitute for experience. Previous property management experience a plus.
● Previous property management experience a plus.
● Knowledge of HUD, LIHTC, and/or other affordable housing programs
● Experience with OneSite or similar property management software program
● Ability to meet deadlines and work independently with minimal supervision
● Bilingual Spanish is a plus
COMPENSATION
The pay range for this role begins at $22.00 / hour and goes to $26.00 / hour depending on experience and skill sets.
Archway is proud to offer:
● Health and dental insurance with the company covering up to 80% of cost depending on plan selected
● Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
● 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays
● Paid sick and vacation leave, parental leave
If you would like to apply for this position, please send your resume to [email protected].
Thank you for your interest in Archway Communities!
EQUAL OPPORTUNITY EMPLOYER
RESIDENT SERVICES ASSOCIATE
Posted: June 27th, 2024
Department: Property Management
Status: Full-time, On-site
FLSA Status: Hourly, Non-exempt
Location: Highland West Community, Wheat Ridge CO
Reports to: Property Manager
Pay Rate: $21.00 - $24.00 / hour
Revision Date: May 2024
COMPANY OVERVIEW
Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.
POSITION SUMMARY
Under the supervision of the Property Manager and in close collaboration with onsite staff, resident councils, and residents, this role is responsible for developing, coordinating, delivering a range of community-informed services that facilitate housing stabilization and promote residents’ financial, social, and health related needs. The Resident Services Associate is responsible and accountable for delivering additional services to residents to help maintain housing stability.
ESSENTIAL FUNCTIONS
● Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors; support with crisis intervention services, as appropriate.
● Work in conjunction with resident councils to provide social activities for residents onsite including coordinating monthly birthday celebrations and holiday celebrations.
● Develop and implement a monthly newsletter for community news and a monthly calendar of social events.
● Provide mediation between residents on all neighborly disputes.
● Administer the communities gardens policy, procedures, and schedules.
● Provide mediation and be present for administration of all demands issued from the Property Manager and Assistant Property Manager.
● Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical/mental/cognitive health, mindfulness and well-being, and substance dependency.
● Develop and administer a needs assessment survey with residents to develop appropriate programming and services for residents.
● Assist Compliance Associate with resident certifications including assistance with administrative duties
● Other duties as assigned.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Ability to efficiently perform job responsibilities with minimal supervision.
● Ability to speak concisely and effectively communicate.
● Must be able to lift up to 30 pounds.
QUALIFICATIONS
A. Education: Highschool diploma or equivalent
B. Experience:
● At least 2 years of experience in direct service coordination in a human services field, senior services, and/or case management is required. With excellent references, this can include documented volunteer work in the community or an unpaid internship.
● Familiarity with or willingness to learn Google Suite applications.
● Bilingual proficiency in a common language other than English is preferred but not required.
● Experience working with older adults is strongly preferred.
COMPENSATION
The pay range for this role begins at $21.00 per hour and goes to $24.00 per hour depending on experience and skill sets.
Archway is proud to offer:
● Health and dental insurance with the company covering up to 80% of cost depending on plan selected
● Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
● 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays
● Paid sick and vacation leave, parental leave
If you would like to apply for this position, please send your resume to [email protected].
Thank you for your interest in Archway Communities!
EQUAL OPPORTUNITY EMPLOYER
MAINTENANCE TECHNICIAN
Posted: June 27th, 2024
Department: Property Management
Status: Full-time, On-site
FLSA Status: Hourly, Non-exempt
Reports to: Maintenance Supervisor
Pay Rate: $21.00 - $27.00 / hour
Location: Denver Metro Area
COMPANY OVERVIEW
Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.
ESSENTIAL FUNCTIONS
Facilities Maintenance:
● Perform maintenance to ensure the community areas are in proper condition.
● Remove and dispose of garbage on community grounds, in common areas and at the entrance to maintain appearance standards.
● Perform regular inventories of maintenance and supplies.
● Maintain order and appearance of storage areas and maintenance shop
● Comply with OSHA safety regulations to reduce accident occurrences and to protect residents, the company, team members and vendors.
● Perform scheduled preventative maintenance service on a timely basis i.e. furnace filters, smoke alarm batteries.
● Schedule and perform duties needed to turn vacant units in a timely manner for leasing.
● Remain available for “on-call” duties as needed.
Relationship Management:
● Work professionally and respectfully with all other staff.
● Build and maintain valuable resident relationships and vendor relationships.
Other Duties:
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Ability to efficiently perform job responsibilities with minimal supervision.
● Ability to speak concisely and effectively communicate.
● Follow Archway's COVID protocols.
● Ability to regularly tour and inspect the property grounds and units.
QUALIFICATIONS
A. Education:
● High School Diploma or GED required
B. Experience
● Basic computer and mobile device skills
● Understand operation of basic maintenance tools
● Excellent customer service skills
● Valid driver’s license and access to reliable transportation
● Knowledge of plumbing, electrical, appliance repairs, HVAC, drywall, and carpentry is a plus
● Ability to efficiently perform job responsibilities with minimal supervision
● Ability to lift or move up to 75 pounds
● Ability to tolerate exposure to various chemical compounds
COMPENSATION
The pay range for this role begins at $21.00 per hour and goes to $27.00 per hour depending on experience and skill sets. Archway is proud to offer:
● Health and dental insurance with the company covering up to 80% of cost depending on plan selected
● Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
● 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays
● Paid sick and vacation leave, parental leave
If you would like to apply for this position, please send your resume to [email protected].
Thank you for your interest in Archway Communities!
EQUAL OPPORTUNITY EMPLOYER
Supportive Services Coordinator (Family-Based Sites)
Posted: June 27th, 2024
Department: Supportive Services
Focus: Families and Youth
Status: Full-time, On-site
Location: Denver, CO Metro Area
FLSA Status: Hourly, Non-exempt
Reports to: Supportive Services Manager
Pay Rate: $24.04 - $27.40/hour
Archway Communities elevates lives by providing access to affordable housing, food security and the supportive services people need to thrive. We believe residents need more than affordable housing to stabilize their lives which drives our supportive services team to provide best-in-class services that vary by community. We operate 10 (and growing) communities with these services in the Front Range and are looking for a talented, mission-driven team player to develop, coordinate and deliver resident-informed services at Fountain Ridge, a 111-unit community in Fountain, CO with many families and working adults.
While each community has individualized needs, we have our residential sites loosely broken down by common needs of the residents: one group focuses on the needs of individuals that have experienced chronic homelessness or other housing instability, substance dependency, and/or mental illness; another group that focuses on the needs of families and youth, some of them immigrants and refugees; and a third group that serves the needs of older adults in their own independent residences. We also partner with the Veterans Administration to support the needs of veterans at several of our properties. While Archway Communities’ supportive services coordinators are expected to become familiar with and provide coverage for all our residential communities, specialties exist across these three groups to best serve the existing and emerging needs of these residents. Fountain Ridge falls within the second group above.
Archway is on a journey to build communities of respect and dignity with individuals and families. Our four cultural pillars are Mission First, Best-in-Class, Extreme Ownership, and Gratitude. We embed these concepts in our day-to-day work that roll up to our strategic plans and objectives. We are an entrepreneurial, growing company that welcomes new colleagues who share these values.
POSITION SUMMARY
Under the supervision of a Supportive Services Manager and in close collaboration with other coordinator colleagues, property managers, and residents, this role is responsible for coordinating and delivering a range of community-informed services that facilitate housing stabilization and promote residents’ financial, social, and health related needs. Services are delivered across various settings such as an Archway property site and other sites, in residents’ homes, and in the community. This role is responsible for managing the daily operations of activities related to the programming offered to that site’s residents including enrichment activities, classes, workshops, public benefits support, and no-cost food programs. This position brings value to the organization by operationalizing these unique and robust sets of services, building trust with residents, colleagues, and partners, and co-creating community. Performance in this role is evaluated on consistent engagement, accurate reporting, sound judgment, responsible communication, and leading with a solutions-based approach.
ESSENTIAL FUNCTIONS
● Engage with all units at minimum once monthly to provide outreach and engagement, strengths-based support, and service coordination designed to assist residents in maintaining stable housing.
● In collaboration with residents, create a person-centered plan to address short term and long term goals to be reviewed and completed annually.
● Provide on-site (possibly, in-home) service coordination including but not limited to the following areas: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, referrals to providers for substance use and support, primary and mental health care, and all other services needed to assist residents in reaching their treatment plans and wellness goals.
● Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors, support with crisis intervention services, as appropriate.
● Use evidence-based and trauma-informed practices in service delivery such as Motivational Interviewing and Harm Reduction.
● Mediate and advocate on behalf of the resident to help them maintain housing, health care benefits, entitlements, transportation, etc. within the context of safety and security standards for the larger residential community.
● Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical/mental/cognitive health, mindfulness and well-being, and substance dependency.
● Plan and coordinate activities, including educational classes, enrichment activities, recreational outings, and no-cost grocery or meal programs.
● Manage and supervise program participants, volunteers, teachers, providers, and instructors at the on-site community center or a central meeting location.
● Support with transportation needs, including ability to drive residents in a 15-passenger van to community outings and events.
● Maintain documentation standards including case notes, consent forms, expense reporting, and budget guidelines as set forth by supervisors, Archway’s Employee Handbook and the Supportive Services Program Handbook.
● Other duties as assigned that relate to the best interest of Archway Communities and the needs of residents.
QUALIFICATIONS
Education:
A bachelor’s degree in a social services related field is preferred, but candidates with a high school diploma or GED and relevant and substantive lived or professional experience in absence of a four-year degree will be considered.
Experience:
At least 2 years of experience in direct service coordination in a human services field, mental health care environment, and/or case management is required. With excellent references, this can include documented volunteer work in community or unpaid internships. Experience working in diverse community settings in one or more of the following areas: community centers serving families or youth; chronic homelessness or housing instability; individuals with medical or mental illness, substance use disorders, outreach and engagement, crisis intervention, affordable housing and public benefits applications, housing stabilization/eviction prevention, and/or fair housing law.
● Applicants must have a Driver's License and feel comfortable driving a 15-passenger van.
● Familiarity with or willingness to learn Google Suite applications.
● Bilingual proficiency in a common language other than English is preferred but not required.
PERSONAL CHARACTERISTICS
● Alignment with Archway Communities’ mission and cultural pillars.
● Interest and ability to work with a wide variety of people and communities to co-create strategies with residents for their housing stabilization and quality of life.
● Detail-oriented with an exceptional ability to liaise, advocate, follow through and follow up.
● Outstanding communication skills with the ability to listen closely, summarize succinctly and utilize motivational interviewing techniques.
● Team and solutions-oriented: this role often requires independent thinking and decision making, but is accountable to a team of colleagues and supervisors that gathers frequently to problem-solve collaboratively; a positive outlook, mature judgment, and a learning mindset are critical.
● Trustworthy with a high standard of integrity: this is imperative to our work and within our team so that we may build community and assist with removing barriers to housing instability for residents.
● Strong emotional intelligence: the ability to navigate the various hurdles and emotions residents face in their housing journeys with compassion and calm; the ability to think and communicate clearly through challenging situations and conversations.
● Motivated self-starter: internally motivated to coordinate multiple projects or tasks simultaneously in a fast-paced environment.
WORK ENVIRONMENT
This is a role based in a residential community (not remote) with a high degree of independence and minimal |in-person supervision. Archway has an evolving set of COVID protocols and requires adherence to a vaccination policy. This role uses a computer, internet, Google Suite, and resident management databases. This role may be in contact with individuals and families in crisis who may be physically or mentally ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. It may be occasionally necessary to develop action plans quickly and effectively in response to various situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate and will require frequent movement across the property site, including to individual units, community rooms, outdoor areas, and an office.
COMPENSATION
The pay range for this role is $24.04 - $27.40 per hour, depending on experience and skill sets.
Archway is proud to offer:
● Archway provides Health and Dental insurance with the company covering up to 80% of cost depending on selected plan
● Fully paid Vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
● 401k retirement plan with a 3% non-elective contribution of the employee’s eligible annual pay
● 13 paid holidays per year including 3 floating holidays
● Paid sick and vacation leave, parental leave
If you would like to apply for this position, please send your resume to: [email protected].
Thank you for your interest in Archway Communities!
EQUAL OPPORTUNITY EMPLOYER
Assistant Manager
Posted: March 18th, 2024
Delwest Management is a mid-sized property management firm that owns and manages its own market rate and affordable multi-family apartment communities in Denver and surrounding neighborhoods. Our properties are newly constructed and offer a wide range of amenities. The company is undergoing significant growth with advancement opportunities. Delwest Management offers competitive pay, health benefits and paid time-off.
Delwest Management is seeking a full-time Assistant Manager who is well versed in property management operations. This position requires some affordable housing knowledge as this building participates in the LIHTC program.
Candidates must have at least 2 years of property management experience in apartment management. Customer service and a desire for a fast paced working environment is a must. Applicant should have the ability to navigate and problem solve somewhat difficult situations that may arise. Professional appearance and positive representation of the company are necessary. Ability to communicate professionally and thoughtfully are a must.
Assistant Managers are responsible to assist the Community Manager in the daily operations of the property including, but not limited to assisting in the oversight of building maintenance and maintenance staff with the flow of work orders, unit turns, resident relations and retention, accounting/file maintenance, property appearance, policy, and program compliance. Must be approachable, able to plan resident events which may take place after normal working hours and attendance is necessary and your time will be compensated as appropriate.
This position acts as a first line of communication with residents, vendors and housing authorities. All applicants must have knowledge in Fair Housing.
Must have the ability to work independently and be a self-starter and be able to multitask and prioritize your workload. Must demonstrate the ability to communicate effectively in writing, on the telephone and in person. Must pass pre-employment background and drug screening.
Position Type and Expected Hours of Work:
Position is full-time, Monday – Friday 8:00AM – 5:00PM (40 hours per week). Delwest Management is an Equal Opportunity Employer
Job Type: Full-time
Salary: $25.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Schedule:
Ability to commute/relocate:
- Denver, CO: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
EQUAL OPPORTUNITY EMPLOYER
Property Manager
POSITION SUMMARY
The Property Manager leads the leasing, occupancy, maintenance, and resident services teams and implements property management best-practices and performance goals in those areas in compliance with all applicable regulations. Oversees daily/weekly/monthly procedures such as rent collection, compliance reporting, data-tracking, accounting, marketing, and management reporting. Control, monitor, and report on budget performance, collaborating on desirable corrections.
The ideal candidate will be one who can step into a leadership role on day one, genuinely enjoys challenges, has a proven track-record of great customer service skills, and is an individual inspired by setting goals and then achieving them. This position is a great fit for a candidate with a strong vision in affordable housing and development.
ESSENTIAL FUNCTIONS
A. Operational Management of Properties
I. Objective: Contribute to the efficiency of our business by providing day-to-day execution of property-level operational tasks.
II. Why this matters: Archway seeks to provide safe and affordable housing for its residents. This requires a daily effort to maintain.
III. Key Results:
- Occupancy - Ensure that residential units are kept occupied – Target: 98% Occupancy
- Reduce Turnover – Maintaining long-term tenants is better than needing to find new ones – Target: 24 months average tenancy
- Unit Turns – When a vacancy does occur, the unit should be ready to lease to a new tenant in a timely fashion – Target: 5 Days
- Leasing –Make every effort to fill a vacant unit as quickly as possible – Target: Average Days-to-Lease: 21 days
B. Financial Management of Properties
I. Objective: Provide financial oversight and control of properties.
II. Why this matters: Long-term success of a property requires economic stability. Economic stability requires constant attention.
III. Key Results:
- Review - Collaborate with accounting at monthly financial reviews – Target: Monthly
- Rental Income – Operate the property within established budget – Target: Budgeted Income
- Rent Receivables – Collect outstanding rent due in a timely manner – Target: Rent receivables < 5% of monthly rental income budget
- Operational Expense – Operate the property within established budget – Target: Budgeted Operating Expense
- Capital Expense – Execute assigned capital improvements according to budget – Target: Budgeted Capital Expense
C. Customer Service
I. Objective: Provide great customer service to our resident population.
II. Why this matters: Our residents are our customers and providing great customer service goes a long way to maintaining long-term residency and ensure stable communities.
III. Key Results:
- Survey - Execute semi-annual Customer Satisfaction Surveys – Target: 90% satisfaction
- Work Orders – Follow-up on work orders assigned to maintenance staff to ensure that they are resolved timely – Target: 5 days to resolve
- Wait List Management – Maintain and communicate with individuals on the WaitList for our properties – Target: Quarterly communications
D. Compliance
I. Objective: Maintain resident records according to applicable compliance regulations and Archway standards.
II. Why this matters: Archway is legally responsible for operating according to compliance regulations and maintaining proper records of such.
III. Key Results:
- Certification – Certify resident’s documentation at move-in – Target: 100% Compliance
- Recertification – Recertify resident documentation annually as required – Target: 100% Compliance
- Training – Obtain and maintain an adequate level of understanding of compliance regulation – Target: minimum of 1 certification training annually
E. Other Duties as Assigned
I. Objective: Other duties may be assigned consistent with the benefit of the property or the organization.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Ability to efficiently perform job responsibilities with minimal supervision.
- Ability to speak concisely and effectively communicate.
- Follow Archway's COVID protocols.
- Ability to regularly tour and inspect the property grounds and units.
QUALIFICATIONS
A. Education: Bachelor’s degree or higher in related field preferred.
B. Experience:
- Five or more years of proven work experience as a Property Manager
- Advanced to expert skill level in HUD Section 8 and LIHTC required
- Professional Certifications preferred: COS, TCS, etc.
- Proven track record supervising a small, dynamic property management team
- Experience with HUD compliance as well as MOR, EIV, TRACS, and all program regulations
- Experience with ResMan or similar property management software program
- Ability to meet deadlines and work independently with minimal supervision
C. Personal Characteristics:
- Excellent organizational skills and attention to detail
- Exceptional internal and external communication skills
- Positive attitude and approach to work
- Bilingual Spanish is a plus
COMPENSATION
The pay range for this role begins at $55,000 per year and goes to $65,000 per year depending on experience and skill sets.
Archway is proud to offer:
- Health and dental insurance with the company covering up to 80% of cost depending on plan selected
- Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
- 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
- 13 paid holidays per year including 3 floating holidays
- Paid sick and vacation leave, parental leave
If you would like to apply for this position, please send your resume to [email protected].
Thank you for your interest in Archway Communities!
